This policy explains how Fresh Copies (freshcopies.com), operated by Praetorium LLC, collects, uses, shares and protects your data. Fresh Copies is run by Praetorium LLC ("we", "us"). We keep it short and plain on purpose.
What we collect
- Account info: your email, display name, password (stored hashed, never readable by us) or your Google sign-in, and the teams you belong to.
- Uploaded videos and photos: the files you upload, plus a small thumbnail and basic details like length, resolution and a file fingerprint used for numbering.
- Captions: any caption lines you add to the caption pool, which we put on the copies you ask for.
- Generated copies: the copies we make from your uploads and a log of the edits applied to each one.
- Usage and credit history: batches you start, copies made, credits used, refunded or added.
- Team activity: team owners and admins can see basic activity stats for members of their team (copies made, uploads, downloads, last active).
- Basic device and log data: IP address, browser type and request logs, kept for security and troubleshooting.
Why we use it
- To run the service: upload your clips, make your copies and let your team download them.
- To support you when something goes wrong.
- To keep the service secure and prevent abuse.
- For billing, once paid plans launch.
Where your data is stored
We use trusted service providers to run Fresh Copies. They only process data on our behalf:
- Cloud hosting for the website and app.
- Database and file storage for your account data, clips and copies.
- Video processing servers that make your copies.
- Stripe, our payment processor, which handles card payments, receipts and invoices, and calculates, collects and pays sales tax and VAT on purchases. Stripe receives your name, email, billing country or address and payment details. We never see your full card number; we only keep what you bought, when, the amount, and Stripe's reference numbers.
- An email provider, once team invite emails launch.
How long we keep it
- Uploaded clips are deleted automatically 14 days after upload, and generated copies 14 days after they're made. We keep a small thumbnail and the clip's history so numbering continues if you upload it again.
- Support chats are stored for 90 days. Answers are AI assisted, and our team may read the chat to help you.
- Account data is kept until you delete your account.
- Deleting your account removes your teams and all their files.
What we don't do
- We don't sell your data. Ever.
- We don't use your videos to train AI models.
- We don't watch your videos except when you ask us to help with a specific problem.
Google user data
Each person can connect their own Google Drive. Your connection is personal: teammates cannot use it to access your Drive.
What Google data we access
When you sign in with Google we receive your name, email address and profile picture. If you connect Google Drive we request the drive.file permission. This gives Fresh Copies access only to files you pick in Google's file picker or open with Fresh Copies. We cannot see or list anything else in your Drive.
How we use Google data
Your name and email are used to create and run your Fresh Copies account. Drive access is used only to download the videos and photos you pick, so we can make edited copies for you. Google's picker shows your files and folders for navigation; we do not list or search your Drive ourselves. We never write, change or delete anything in your Drive. Whole folders can be imported separately by pasting a public folder link.
How we share Google data
We do not sell, rent or share Google user data with anyone. Imported files are processed on our own servers and stored with our storage providers (Lovable Cloud and Cloudflare R2) only to deliver your copies. We do not use Google data for advertising or to train AI or machine learning models. No humans read your files unless you ask us for support and give permission, or the law requires it.
How we store and protect Google data
Data is encrypted in transit (HTTPS). Your Google Drive refresh token is encrypted at rest and stays on our server. A short-lived access token is sent only to your signed-in browser for Google's picker and is not stored in browser storage. Imported files are kept in private storage that only your team can access.
How long we keep it and how to delete it
Imported originals are deleted automatically 14 days after upload, and copies 14 days after they're made. You can delete them sooner in the app. Disconnecting Google Drive in Settings revokes our access and deletes the stored token. Imported originals and copies already in Fresh Copies remain available until you delete them or their retention period ends. You can also remove access at myaccount.google.com/permissions. Deleting your account deletes all your data.
Fresh Copies's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Cookies
We only use what's needed to keep you logged in and remember simple settings in your browser. No advertising or tracking cookies.
Website analytics
We count visits to our public website anonymously, without cookies and without storing IP addresses. Each visit gets an anonymous ID that changes every day, so it can't be used to follow you from one day to the next. We use these counts only to see which pages help people sign up. We keep them for up to 13 months. If your browser sends a Global Privacy Control signal, we don't count your visit at all. Nothing is counted inside the app.
Security
Files are stored privately and only shared through short-lived links. Access is limited to members of your team. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you.
Your rights
- Access: you can see your data in the app, or ask us for a copy.
- Delete: delete clips, copies, teams or your whole account in Settings.
- Questions or requests: email admin@freshcopies.com.
Children
Fresh Copies is not for anyone under 18. We don't knowingly collect data from minors. If you think a minor has an account, contact us and we'll delete it.
Changes
If we change this policy, we'll update the date at the top. For big changes, we'll tell you in the app or by email.
Contact
Praetorium LLC, 235 N Burkhardt Rd #1115, Evansville, IN 47715, USA. Email admin@freshcopies.com
Questions? Email admin@freshcopies.com. Terms of Service. Contact